faq 02

Frequently Answered Question

Welcome to the Frequently Asked Questions (FAQ) section of Shabakekala. This page is designed to provide clear, comprehensive answers to the most common inquiries about our platform, services, and processes. Whether you're a first-time visitor exploring our capabilities or a returning user seeking specific information, we aim to make your experience as smooth and informed as possible.

At Shabakekala, we understand that industrial procurement can involve complex decisions and detailed requirements. That’s why we’ve compiled this resource to address key topics—from how to navigate our global supplier network to understanding product availability, order tracking, and compliance standards. If your question isn’t covered here, our support team is always ready to assist you further. We’re committed to ensuring transparency, reliability, and ease of access at every step of your procurement journey.
faq 02

Frequently Answered Question

Welcome to the Frequently Asked Questions (FAQ) section of Petromind. This page is designed to provide clear, comprehensive answers to the most common inquiries about our platform, services, and processes. Whether you're a first-time visitor exploring our capabilities or a returning user seeking specific information, we aim to make your experience as smooth and informed as possible.

At Petromind, we understand that industrial procurement can involve complex decisions and detailed requirements. That’s why we’ve compiled this resource to address key topics—from how to navigate our global supplier network to understanding product availability, order tracking, and compliance standards. If your question isn’t covered here, our support team is always ready to assist you further. We’re committed to ensuring transparency, reliability, and ease of access at every step of your procurement journey.
1What types of products are available on your platform?
We offer a wide range of industrial materials for oil and gas projects, including flanges, fittings, valves, steel plates, pipes, and other essential components.
2Are your products certified for oil and gas applications?
Yes, all products listed on our platform are sourced from certified manufacturers and stockists who comply with international standards such as API, ASTM, ASME, and ISO.
3Can I request custom specifications or sizes?
Absolutely. If you require specific dimensions, grades, or standards, you can submit a custom inquiry, and we will connect you with suitable suppliers who can meet your requirements.
4Do you offer international shipping?
Yes, we support global procurement and logistics. Our suppliers can arrange international shipping based on your location and project timeline.
5How do I verify the quality of the products before purchase?
Each supplier provides detailed product documentation, including material certificates, test reports, and compliance records. You may also request additional verification before placing an order.
6Is there a minimum order quantity (MOQ)?
Minimum order quantities vary depending on the supplier and product type. Specific MOQ details are listed on each product page or can be confirmed during the inquiry process.
7How long does it take to receive a quotation?
Once your inquiry is submitted, you can expect to receive a quotation within 24 to 72 hours, depending on the complexity and availability of the requested items.
8What payment methods do you accept?
We support secure payment options including bank transfers, letters of credit (L/C), and other internationally accepted methods. Payment terms may vary by supplier.